EditShare V7 Diagnostics
1. Double-click the Diagnostics icon on the Control Panel.
2. You are asked which type of diagnostics you want to run.
Select "Run EditShare Diagnostics" and click OK.
The Diagnostic will now run.
3. You then asked where you would like to save the diagnostics:
Select "Copy it to the SMB File Exchange" and click OK
The diagnostic sends the results to the location you specified.
4. Noting the filename printed to screen
5. Upload the diagnostic file to the ticket or if over 20MB send via http://editshare.wetransfer.com
(including the Support Ticket ID on the wetransfer comments)